Privacy Policy
XC Nova Hair respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit www.xcnovahair.com, contact us, submit an inquiry, request a quotation, or interact with our website and services.
Contact Us XC Nova Hair Email: xchair@xuanchanghair.com
Information We Collect
We may collect information you provide, including your name, email address, phone number, company name, country or region, business type, product interests, inquiry details, order information, shipping and billing information, and messages.
We may also automatically collect technical information such as your IP address, browser type, device type, pages visited, and general website usage data.
Meta, Cookies & Analytics
We may use Meta services, including Facebook and Instagram, for advertising and lead generation. If you interact with our ads, submit a lead form, or contact us through Messenger or Instagram, we may receive the information you choose to provide.
Our website may also use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behavior, and measure advertising effectiveness. You can manage cookies through your browser settings.
How We Use Your Information
We may use your information to respond to inquiries, provide quotations and product information, process orders and samples, provide OEM/private label services, communicate about orders and shipping, provide customer support, improve our website and services, conduct marketing activities, prevent fraud, and comply with applicable laws.
How We Share Your Information
We do not sell your personal information .
We may share information with trusted service providers when necessary to operate our business, including hosting providers, payment services, shipping and logistics companies, communication services, analytics providers, advertising platforms, and professional service providers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
International Transfers, Retention & Security
As we serve customers worldwide, your information may be processed or stored in countries outside your location.
We retain information only for as long as reasonably necessary for business, customer service, legal, and dispute-resolution purposes.
We use reasonable administrative, technical, and organizational measures to protect your information. However, no online system can be guaranteed to be completely secure.
Your Rights & Marketing Communications
As we serve customers worldwide, your information may be processed or stored in countries outside your location.
We retain information only for as long as reasonably necessary for business, customer service, legal, and dispute-resolution purposes.
We use reasonable administrative, technical, and organizational measures to protect your information. However, no online system can be guaranteed to be completely secure.
Third-Party Websites, Children & Policy Updates
As we serve customers worldwide, your information may be processed or stored in countries outside your location.
We retain information only for as long as reasonably necessary for business, customer service, legal, and dispute-resolution purposes.
We use reasonable administrative, technical, and organizational measures to protect your information. However, no online system can be guaranteed to be completely secure.