FAQ
Looking for a Reliable Hair Manufacturing Partner?
Tell us your product requirements, target quantity, and customization needs. Our team will help you find the right manufacturing solution.
Products & Customization
Products & Quality
What human hair products do you manufacture?
We manufacture a wide range of human hair products, including hair extensions, hair wefts, ponytails, and other customized hair products for wholesalers, distributors, salons, retailers, and private-label brands.
What hair types do you offer?
We offer different hair types, textures, lengths, colors, and specifications to meet different market and business requirements.
Can I customize the hair specifications?
Yes. Depending on the product, you can customize specifications such as hair type, length, color, texture, weight, and other product details.
How do you control product quality?
Each order is checked throughout production and before shipment, including hair quality, color, length, weight, texture, and overall consistency.
Can I request product samples?
Yes. Samples are available for businesses that want to evaluate product quality and specifications before placing a bulk order.
Wholesale Orders & MOQ
Do you offer wholesale pricing?
Yes. We provide factory-direct pricing for wholesalers, distributors, salons, retailers, and hair brands.
Pricing depends on the product, specifications, quantity, and customization requirements.
What is your minimum order quantity (MOQ)?
MOQ depends on the product and customization requirements. Contact us with your requirements and expected quantity, and we will confirm the MOQ for your order.
Can I order multiple products?
Yes. We can discuss mixed-product orders based on your product requirements, quantities, and production conditions.
How do I get a wholesale quotation?
Send us the products you are interested in, along with your required quantity, specifications, and customization needs.
Our team will review your requirements and provide a quotation.
OEM & Private Label
Do you offer OEM and private label services?
Yes. We provide OEM and private label solutions for businesses that want to develop their own hair products or build their own brand.
What can I customize?
Depending on your product requirements, we can customize:
- Product specifications
- Hair type
- Length and color
- Texture
- Weight
- Labels
- Logos
- Packaging
- Other branding details
Can you produce products based on my specifications?
Yes. You can provide your specifications, product references, samples, or other requirements.
Our team will review them and discuss the available manufacturing solution with you.
Can you customize packaging and labels?
Yes. We can provide customized packaging, labels, logos, and other brand elements according to your requirements.
Can you help develop a new product?
Yes. If you have a product concept or specific requirements, our team can discuss product development, specifications, customization, and production options with you.
Samples & Development
Samples & Product Development
How do I request a sample?
Contact us with the product and specifications you are interested in.
We will confirm the available sample options, pricing, customization, and shipping details.
How long does sample production take?
Sample lead time depends on the product and customization requirements.
We will confirm the estimated timeline before production.
Can I request changes after receiving a sample?
Yes. If you need adjustments, we can discuss changes to the product specifications, color, length, texture, packaging, or other details before bulk production.
Do samples need to be approved before bulk production?
For customized products, we recommend confirming the sample and specifications before starting bulk production to ensure the final product meets your requirements.
Orders, Shipping & Support
Production & Quality Control
Where are your products manufactured?
Our products are manufactured in China at our production facility, supporting wholesale, OEM, and private-label orders for international customers.
How long does bulk production take?
Production time depends on the product, order quantity, customization requirements, and current production schedule.
We will confirm the estimated lead time with your quotation.
Can you handle large-volume orders?
Yes. We support both regular wholesale orders and larger-volume production requirements.
How do you ensure consistent quality?
We use standardized production and quality-control procedures throughout the manufacturing process to maintain consistency in product quality and specifications.
Can I discuss my requirements before placing an order?
Absolutely. We encourage businesses to discuss their product, quantity, customization, and production requirements with our team before confirming an order.
Shipping & Payment
Do you ship internationally?
Yes. We work with international logistics partners to ship orders to customers in markets worldwide.
What shipping methods are available?
Depending on the order size and destination, shipping options may include express delivery, air freight, sea freight, and other logistics solutions.
How long does international shipping take?
Shipping time depends on the destination, shipping method, customs clearance, and other logistics factors.
We will provide an estimated shipping time based on your order and destination.
What payment methods do you accept?
Available payment methods may vary depending on the order and business relationship.
Our sales team will confirm the payment options when preparing your quotation.
Can you arrange shipping for wholesale orders?
Yes. We can coordinate shipping based on your order requirements and destination and work with suitable logistics partners.
Ordering & After-Sales Support
How do I place a wholesale order?
The process is simple:
Send Your Requirements → Get a Quote → Confirm Specifications → Approve Sample if Needed → Bulk Production → Quality Check → Shipping
You can contact our team directly to start the process.
Do I need to create an account to place an order?
No. You can contact our team directly to discuss your wholesale, OEM, or private-label requirements.
Can I change my order after confirmation?
Order changes depend on the production stage and customization requirements.
If you need to make changes, please contact our team as soon as possible.
What if there is a quality issue with my order?
Please contact us with your order information and provide photos or videos showing the issue.
Our team will review the situation and work with you on an appropriate solution.
Do you provide long-term cooperation for distributors and brands?
Yes. We welcome long-term cooperation with wholesalers, distributors, salons, retailers, and private-label brands.
We can discuss product sourcing, customization, repeat orders, and ongoing production requirements based on your business needs.
How can I contact XC Nova Hair?
You can contact us through our website or email:
Email: xchair@xuanchanghair.com
Website: www.xcnovahair.com