FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

What Shipping Methods Are Available?

1. Standard Shipping
Delivery Time: 7-15 business days (varies by destination).
2. Express Shipping (DHL/FedEx)Delivery Time: 3-7 business days (major countries).
3. Bulk Order ShippingFor Wholesale Clients: Customized logistics solutions (sea/air freight).
Contact: Email {xchair@xuanchanghair.com} for quotes.

Do You Ship Internationally?

Yes! We ship worldwide to bring our high-quality wigs and hair accessories to your doorstep.

How long does it take for home delivery?

We ship worldwide with reliable carriers to ensure your hair products arrive in perfect condition.

⚡ Express Options (DHL/FedEx):

5-8 business days worldwide

📦 Processing Time:

All orders ship within 1-2 business days after payment confirmation.

Payment

What Payment Methods Are Accepted?

We have PayPal integration, or if you need larger orders, please contact us by email.

Orders & Returns

How do I place an Order?

Visit xchair@xuanchanghair.com
Browse products -> Select color/length (for wigs) or style (for accessories)
Click “Add to Cart” or Checkout
Enter:
Shipping address (double-check for accuracy)
Contact email/phone (for tracking updates)
Choose payment method (Credit Card, PayPal, Wire Transfer)

How Can I Cancel or Change My Order?

1. Before Shipment (Fast & Free):

xchair@xuanchanghair.com
within 12 hours of ordering with:

➤ Order number

➤ Reason for cancellation

We’ll process refunds within 1 business day.

2. After Shipment:

If unsuccessful, you may:

✓ Refuse delivery (unopened) for a full refund

✓ Return it (see our Refund Policy)

Do I need an account to place an order?

yes

✔ Save your address/payment details for faster checkout

✔ Track order history & request repeats easily

How Can I Return a Product?

🔁 3-Step Return Process

1️⃣ Contact Us First

Email xchair@xuanchanghair.com within 7 days of delivery with:

Order number

Photos/video of the issue

Preference: Refund or Replacement

2️⃣ Get Approval

We’ll respond within 24 hours with:

✓ Return authorization (RMA number)

✓ Shipping instructions

3️⃣ Ship It Back

Send to: [Return Address] (provided in approval email)

Use a tracked method (e.g., DHL, FedEx) – we recommend insurance for high-value items.